10 Essential Usability Heuristics You Need to Know
https://www.youtube.com/watch?v=1UCDUOB_aS8
Why are humans so bad at predicting the future?
Inna Tsirlin, PhD on LinkedIn: NPS - “the one number you need to grow” or “public enemy number 1”?
Mixed Methods: Triangulating the Truth - Aaron Sedley, Google on Apple Podcasts
Measuring customer effort with top tasks – Gerry McGovern at UX Brighton 2017